home *** CD-ROM | disk | FTP | other *** search
- TABLE OF CONTENTS
-
- 1. CONSULTANT AS INTERNAL-EXTERNAL RESOURCE. . . . . . . . . 1
- 2. CONSULTATION: AN EXPANDING PROCESS . . . . . . . . . . 3
- 3. INTERVENTION CONTEXTS AND CLIENT SYSTEMS. . . . . . . . . 7
- 4. PHASES IN THE CONSULTING PROCESS. . . . . . . . . . . . . 10
- 5. MAKING DECISIONS - ENSURING QUALITY.. . . . . . . . . . . 17
- 6. CONSULTANT ROLES . . . . . . . . . . . . . . . . . . . 21
- 7. ETHICAL DILEMMAS FACING CONSULTANTS . . . . . . . . . . .30
- 8. CONSULTANT AS ACTION-RESEARCH LEADER. . . . . . . . . . . 44
- 9. EFFECTIVE CONSULTANT'S SKILLS.. . . . . . . . . . . . . . 49
- 10. CONSULTANT AS CHANGE FACILITATOR. . . . . . . . . . . . . 63
- 11. THE FUTURE OF CONSULTING. . . . . . . . . . . . . . . . . 72
- 12. CONSULTANT GROWTH AND RENEWAL.. . . . . . . . . . . . . . 74
- 13. CONFRONTING THE WINDS OF CHANGE . . . . . . . . . . . . . 75
- 14. COMMENTARY. . . . . . . . . . . . . . . . . . . . . . . . 88
-
- REFERENCES . . . . . . . . . . . . . . . . . . . . . . . . . . 94
-